Frequently Asked Questions

General FAQs

What kind of businesses join All Things Marketplace?

All sorts of businesses can benefit from joining our community – but product- based businesses and packaged goods or food tend to be the most common here at All Things Marketplace. We currently represent artists and makers, authors, health and beauty experts, clothing and jewelry designers, vintage collectors, bath and body product pros, pet food and accessory experts, photographers, handmade greeting card and stationary designers, chocolatiers, bakers and businesses making waves with specialty foods, home or garden décor. If you’re a small business owner looking to connect with or create more space for your products, All Things Marketplace will help you achieve those goals.

How do I know if my business is the right fit for All Things Marketplace? Why should I be a member?

Our vendors use All Things Marketplace as a professional way to showcase their products or services. The online community also gives small business owners a chance to market their own business and expand their customer base.

Customers that use the platform have a direct line to small business owners. It’s more than a transaction or purchase, All Things Marketplace helps you build brand awareness and earn brand ambassadors – all of which works toward increasing sales and growth. Our vendors are also promoted on our social media networks, blog, in media opportunities and events.

What do I need to do to join?

Register your business on the site and once your registration is approved, you can choose Monthly Subscription and begin to add your own product catalogue. 

For those small business owners who want additional assistance, choose the Monthly Subscription and Store Set Up plan and we will help create your online shop and add your products in for you. This option includes a $150 one-time fee.

For either option, we have step-by-step instructions on our website to make this process easier.

Do I need to have a brick and mortar store to be a member of All Things Marketplace?

No. Our vendors represent a mix of home-based businesses and those with storefronts. There is no requirement to be a brick-and-mortar business.

How much does it cost to be a member?

Join the Community – Our standard subscription is $45 per month. This includes the ability to create your own online store. Vendors at this rate level are responsible for updating the online store, adding or removing products and managing shipping and fulfillment for orders. We provide the platform, technical support and of course we promote the products you create. 

Online Help – Vendors who require assistance in creating their online store can purchase that for a $150 flat, one-time set-up fee. After the online store is set up, vendors are expected to maintain and update the page, adding and removing products and business information as necessary.

Shipping and Fulfillment – For those vendors interested in taking advantage of our in-store shipping and fulfillment services, there is no upfront additional cost. We take items in on consignment and receive 40 percent of the total cost per item sold to cover the services. Vendors are paid the 60 percent balance on the 5th of each month. All products are marked “Shipped by All Things Marketplace” and the shipping materials and product storage is provided for free. Vendors provide the products and we manage everything from that point.

Who do I contact if I have technical trouble or questions about my All Things Marketplace account or profile?

We are ready to help. Reach out to tech@allthingsmarketplace.com and we’ll get you sorted out.

Help! I need help or have questions in general about All Things Marketplace. Where do I go?

We offer 24/7 support via our online chat. You can also call 877-873-5307 or email us at info@allthingsmarketplace.com with any questions.

How are the All Things Marketplace and BUILD Institute related?

All Things Marketplace partners with The BUILD Institute and we share business space in Corktown. We also share a mission to support small businesses and help each other grow.

Vendor FAQs

What are my responsibilities as a member and vendor on All Things Marketplace?

We ask that all members maintain responsibility for their own online store. You know your business better than anyone and we ask you to upload the products you want to sell and to promote the products and their availability on All Things Marketplace by sharing about them weekly on your social channels, websites or any related media or advertising space you choose.

What services benefit me as a member of All Things Marketplace?

As a vendor on All Things Marketplace your business can benefit from an array of services. We help you market your business, sell your goods, store your products, ship and fulfill online orders and manage payments for orders through All Things Marketplace. We don’t just offer a new place to sell your products, we are committed to sharing the stories of small business owners through our marketing expertise. We provide vendors with an opportunity to pop up in our All Things Marketplace shop – based in Detroit – where they can connect directly with their customers. All Things Marketplace was made for small businesses by a small business owner and we ensure that our members receive one-on-one attention. We know what you need because we’ve been there too. 

How much time does it take to manage my account?

Managing your online store is directly related to how many products you are uploading. We suggest you plan for 30 minutes to one hour a day, but you can customize this based on how and when you want to sell your products. We also offer technical support for any questions or concerns that might arise.

What do I need to include to create an account that gets noticed on All Things Marketplace?

The more you include in your profile, the more opportunities you have to get noticed. Fill it in completely. Brand the page with your logo and a brief description of what your business does best. Be sure you include a banner and profile image. Add in your website and for each item you want to sell, be sure to include a photo, description and price. The better the image, the more quickly you’ll be able to sell your product. The goal is to make it as enticing and easy for shoppers to find and click “Add to Cart.”

How will my business be promoted on the platform?

Even before we created All Things Marketplace, we learned how to properly market small businesses. We use social media platforms like Facebook, Instagram and Twitter to highlight all of our vendors. We also have a blog as part of the All Things Marketplace community where we spotlight members. We’ll help you get the word out there.

How can I help promote my business using All Things Marketplace?

Make sure you take advantage of your own social media channels, blogs, public events and media relations opportunities to spread the word about your business and your products. You can link to your All Things Marketplace online shop in online news, digital ads and mention it to your customers. Promote your business weekly or more often for the best results.

How long does it take from the time my profile is live on All Things Marketplace before the public can purchase my goods or services?

As soon as your online store and profile are live on All Things Marketplace, customers can purchase from you.

How do I collect payments from sales made on All Things Marketplace?

Customers can use PayPal or Square to make simple, safe purchases. Vendors with a standard subscription will receive payments once the products have shipped. For those vendors who use our Shipping and Fulfillment services to manage products, payments are sent to vendors on the 5th of each month.

How does All Things Marketplace expand my reach to make my goods available to more buyers/clients?

Your All Things Marketplace online account gives you the ability to create an online store and be part of a growing community of small business owners. You can create an account with us in addition to – or instead of – creating a business website. 

Having visibility on All Things Marketplace will give you access to customers beyond your local boundaries. Our online community continues to grow exponentially – and that means more customers for you, our vendors.

Why should I sign up for shipping and or fulfillment services through All Things Marketplace?

If you are struggling to keep up with shipping and fulfilling orders to your customers; if you don’t have the space to manage shipping for online orders or you need support so you can devote more time to growing your business while ensuring your customers are getting the attention they need, our shipping and fulfillment option will benefit you.

Opting to use All Things Marketplace for your shipping and fulfillment needs takes the added stress out of shipping your own orders. Business owners feel like they’re running their business out of a brick-and-mortar location but you don’t have to actually do so. You save the expense of paying for rent or storage but obtain the benefits of growing your sales.

How is All Things Marketplace different from other online selling platforms?

At All Things Marketplace, we’re dedicated to providing the specific kind of support small business owners need. Our community was created by a small business owner and everything we do has you, our fellow small business owners , in mind. We provide services our vendors need at prices they can afford. 

And as much as we focus on helping you get the sale and deliver it to your customers promptly – we are even more conscious of the community we’re creating here. You’ll get more than just access to customers, you’ll get access to small business owners like yourself. We work together to lift one another up. We promote our vendors on social media, blogs, podcasts, news stories and through the events we curate. As a member of All Things Marketplace, we want to make sure you can focus on what you do best, while we help you spread the word and reach your customers. And if you need something we don’t already offer, be sure to ask about it.

How do I get my goods to All Things Marketplace so you can ship and/or fulfill orders for me? What is the process?

At All Things Marketplace, we’re dedicated to providing the specific kind of support small business owners need. Our community was created by a small business owner and everything we do has you, our fellow small business owners , in mind. We provide services our vendors need at prices they can afford. 

Vendors must first complete the online application for shipping and fulfillment services. Once approved, we ask vendors to drop off all items for shipping and fulfillment on Tuesdays, anytime between noon and 5 p.m. An inventory sheet must be included with all inventory drop-offs. Our location is 1620 Michigan Ave. Ste 120 in Detroit, Mich.

I am already an All Things Marketplace member. How can I get my goods featured in the Corktown shop as well?

Our brick-and-mortar All Things Marketplace shop is big on locally-made goods and small on space. We are happy to consider all of our vendors but cannot feature all of them in our Corktown location at the same time. We do host special events highlighting our members each Saturday at the shop. Reach out to us to learn more about the kind of products we’re selling currently and how to have your products included in the future. Send email to info@allthingsmarketplace.com.

Order & Returns

How long will it take for me to receive the order I placed on All Things Marketplace?

Shipping and delivery will vary based on the order but we work to get you the items you purchase in a fast, efficient manner. Have a question about a purchase, reach out to us directly at orders@allthingsmarketplace.com

I am a shopper and have a question about an order I placed on All Things Marketplace. What do I do?

Customer service questions can be directed to orders@allthingsmarketplace.com 

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